2020 Cancellation – COVID-19 Pandemic

Will the event be postponed to a future date?

We have started work already with our valued government and strategic partners, sports, sponsors and stakeholders to evaluate a November 2021 edition.  We hope to be able to confirm the status of this plan in the next few months.

Will I get a refund?

Yes, all entrants are entitled to a refund of entry registration fees.

Please note: Credit card fees charged when entering with a credit card will not be refunded as part of this refund.

What do I need to do to get a refund?

All entrants that have paid for their registration via Credit Card will be refunded automatically and no action is required.

For those entrants that made payment via Account to Account, we will contact you via email to give instructions on how to provide us with your bank details for a refund via direct deposit. Once you have supplied this detail your refund will be processed via direct transfer within 5 weeks.

When will I get my refund?

For those who registered with Credit Card:
Funds will be deposited back on to the credit card that paid for your entry, please allow up to four weeks from 2 June 2020 for this to be processed.
If your credit card has expired since this date the funds may still process to your new card, otherwise we will contact you direct for bank account details should the refund decline.
Please note: Credit card fees charged when entering with a credit card will not be refunded as part of this refund.

For those who registered with Account2Account:
We will contact you via email to give instructions on how to provide us with your bank details for a refund via direct deposit. Once you have supplied this detail your refund will be processed via direct transfer within 5 weeks.

I paid via Account to Account, how do I give you my bank details?

Entrants paying via Account to Account will be sent instructions on how to supply us with their bank account details. Please check your junk email if you have not received this email by Friday 12th June 2020. If not within your junk box please contact us on info@mastersgames.com.au for instructions to be resent.

Can I roll my registration over to 2021?

No, all entrants will be provided with a refund for their 2020 entry.

Other questions?

Send us a message via our contact form or email us at info@mastersgames.com.au.

 


Play it, Live it, Love it!