Frequently Asked Questions

As part of your Pan Pacific Masters Games event entry, all participants are automatically included in a group Personal Accident insurance policy at no additional cost.

This cover applies only while you are participating in activities authorised by the event organiser, including direct travel to and from the event (without deviation).

The policy provides limited financial benefits in the event of an accidental injury covered under the policy, including:

• Accidental death or permanent disability (up to $25,000); and
• Fixed benefits for certain injuries such as fractures, dental damage, and limited non-Medicare medical expenses (subject to caps).

Important limitations:

• This is a limited benefit policy only and is not comprehensive insurance
• It does not include income protection or loss of earnings
• It does not cover all medical or rehabilitation costs
• It applies only to accidental injuries as defined in the policy
• Participants should consider whether they require their own private health, life or income protection insurance for broader coverage.
• Please see the information summary available here VIEW QUICK GUIDE

If you are injured during the Pan Pacific Masters Games, please seek assistance from the event medical team or, in an emergency, call Triple Zero (000).

If you may wish to make a claim, please retain any relevant medical reports, receipts, invoices and other supporting documents. You should also ensure the incident is reported to the event team where practicable.

You will need to pay eligible expenses initially and then submit the relevant invoices and receipts as part of your claim.

Any reimbursement will be subject to the applicable benefit limits and the terms and exclusions of the policy.

Please refer to see the information summary available here  for a step by step guide.

The claims team will acknowledge your claim and advise if any additional information or supporting documents are required. All claims should be acknowledged within 48 hours and are then assessed by the insurer or its appointed claims administrator in accordance with the terms, conditions, limits and exclusions of the policy. You should receive a response from the appointed claims officer within 10 days of lodgement. Submission of a claim does not guarantee that it will be accepted or paid.

Claims should be submitted as soon as reasonably possible following the injury. Please refer to the claim form or contact the claims team on sportentertainment.aus@howdengroup.com to confirm the applicable notification and submission timeframes.

Please refer to the information summary available here. VIEW QUICK GUIDE

For assistance with an existing or potential claim, please contact Howden Insurance Brokers at sportentertainment.aus@howdengroup.com

For general questions about the Pan Pacific Masters Games Personal Accident insurance arrangements, please contact Howden Insurance Brokers at sportentertainment.aus@howdengroup.com