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What are my options if I can no longer participate?

No refunds are available to entrants who can no longer participate, as per the terms and conditions of entry. Please see below clause 12 of the 2016 Jupiters Pan Pacific Masters Games Participation Agreement:

“I acknowledge that I am not (and no other person is) entitled to a refund or credit of any nature in relation to the entry fee(s) I have paid (for myself or another person), for any reason whatsoever, or in any circumstances, unless and to the extent that the Organiser is required to provide a refund or payment at law.”

If you can no longer participate, you are able to transfer your entry to another person. Alternatively, participants registered as Competitors can downgrade to a Non Playing Official or Supporter.

To complete a registration change, please visit the Help Desk.

N.B. You cannot transfer your entry to the 2018 Jupiters Pan Pacific Masters Games. Transfers are only valid for the year of the event.

N.B. Entry changes after 5pm Wednesday 2 November must be completed in person at the Check In Centre.

 

What do I need to bring to collect my accreditation at the Check In Centre?

Each participant will automatically be sent a confirmation email to the email address nominated during the entry process. This email includes the Entry Confirmation that confirms your entry in the Games. Print this email out and bring it with you to collect your accreditation pass at the Check In Centre. You will also be required to show photo identification (such as a driver’s licence) to collect your accreditation.

At the Check In Centre, participants will receive an accreditation pass, validating entry into the Games and providing entry to the Games Village and sports venues. You will also collect your Games handbook, sports bag and participation gift.

Can someone else collect my accreditation on my behalf?

We recommend participants collect their own accreditation pass. However, if you need someone to collect on your behalf, they require your Entry Confirmation and a written authorisation letter/email from you outlining that you give them permission to collect on your behalf.

Please note: If the person collecting your accreditation pass does not have both of these documents, they will not be able to collect your accreditation.

Where do I collect my accreditation?

You will need to collect your accreditation from the Check In Centre located in the Games Village. The Game Village will be located at Jupiters Gold Coast.

Opening Hours

Thursday 3 November: 4pm – 8pm
Friday 4 November: 8am – 8pm
Saturday 5 November: 7am – 6pm
Sunday 6 November: 8am – 5pm
Monday 7 November: 9am – 5pm
Tuesday 8 November: 9am – 5pm
Wednesday 9 November: 9am – 5pm
Thursday 10 November: 9am – 5pm
Friday 11 November: 9am – 5pm

Can I check-in at my sport venue?

No. Participants must check in for all sports at the Check In Centre prior to the start of competition. There is no registration at sporting venues and unregistered players will be unable to compete.

N.B. Accreditation passes cannot be posted to you.

How can I make changes to my entry information (eg. date of birth, contact details)?

To make entry information changes to your current registration such as DOB, spelling of name, contact details, emergency contact etc., please visit entry information change.

When do entries close?

Close of entries differs depending on your chosen sport. Please check your specific sport page for more information.

What are the entry fees?

View the enter page for all entry information.

Can I enter now and pay later?

Payment is compulsory when entering. Entries without payment will not be accepted.

What methods of payment are accepted?

Only online entries are accepted. There are NO paper entry forms. Online registrations require payment via a credit/debit card (Visa and MasterCard only).

If you do not have a credit/debit card (Visa or MasterCard), Australia Post provides prepaid card services. For further information, please click here or visit your nearest Australia Post for details.

Please note: All payments must be in Australian Dollars (AUD).


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